Salary: £18,000

Location: Derby

Partnering with some of the world’s leading names in entertainment and leisure, we believe in the power of the moment. You will find us at any destination where people go to have a good time. We are there capturing content of the best moments that people enjoy and want to share again. To deliver world leading solutions requires a world leading team….would you like to join that team?

Job Description 

Reporting to the Senior 3rd Line Analyst the Support Technician will be responsible for the logging, resolution & management of all 1st line and 2nd line technical support tickets.

You will provide proactive remote maintenance of Picsolve hardware and software across sites. 

In addition, the successful candidate will carry out fault diagnostics, root cause analysis and co-ordination of Issues and resolution between Site, Head Office and Suppliers, as such strong communication skills and ability to work with colleagues at all levels is essential. 

You will work proactively, with a can-do attitude, to protect and enhance the Picsolve brand and reputation.

Main duties and responsibilities include:

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