Partnering with some of the world’s leading names in entertainment and leisure, we believe in the power of the moment. You will find us at any destination where people go to have a good time, whether that’s at world class theme parks, concerts, sporting events, museums and casinos, we’re there to capture that moment.
The Global Managed Service team provides a cross regional service to our regional support teams. Through standardisation and automation of common processes and services, they provide insight to the teams allowing them to respond quickly to issues. Where possible they automate maintenance, monitoring & management tasks to reduce regional effort.
Providing information through automation and alerts using our Remote Management Platform, allowing regional support teams to maintain and keep our sites / attraction’s hardware and software platforms operational.
Configuration, development, testing of common services across IT platforms to ensure software versions and security standards are maintained.
To ensure the best possible uptime of our capture and retail systems, applications and infrastructure to enable an exceptional experience and outcome for our partners and customers.
Ensuring we deploy high quality supportable global solutions that are highly resilient, scalable and performant.
The role holder will possess significant knowledge and demonstrable experience in the following technologies / support platforms, their passion is to learn more and develop ways to support their colleagues:
Worked with IT Management and Automation Platforms, for example Datto | AutoTask or Kaseya.
Have developed scripts, polices and processes to automate and manage an estate of varying technologies, ensuring these are documents, trained and understood by wider support teams.
Have Microsoft Windows both Desktop and ideally Windows Server operating systems.
Worked with various scripting languages, but ideally PowerShell and Windows services.
Have knowledge of and worked within an ITIL support framework, Change and Release management processes and deployment of software and windows patches to remote hardware devices.
A working knowledge of the following would also be useful:
Windows patch and software deployment and management.
IT systems and network monitoring and management
The role holder will become an expert in platform configuration, functional automation / script development and software debugging and testing skills, troubleshooting skills, and managing infrastructure change through industry standard processes.
Must possess a “Can do” attitude and persistence to get the job done.
Great communication and collaboration skills – able to explain and take ownership of high-quality deliverables and manage those through to downstream teams.
Be passionate about building solutions to the highest technical standards and focused on delivering value to our support teams and customers.
Enjoy working with a team in a challenging environment where you succeed or fail together, continually pushing each other to improve.
Have an interest in the emerging technical landscape, keeping up to date with changes in industry and technology and appreciate the bearing these may have on our services.
Ideally having some Microsoft role-based certifications like MCSE / MCSA / CCENT or CompTIA and have worked in IT / Technical support function with similar technical disciplines.