Partnering with some of the world’s leading names in entertainment and leisure, Picsolve believe in the power of the moment. You will find us at any destination where people go to have a good time. We are there capturing content of the best moments that people enjoy and want to share again. To deliver world leading solutions requires a world leading team …. would you like to join that team?
An exciting opportunity has arisen for an Assistant Retail Manager to join our Harry Potter Team within our iconic Harry Potter Warner Bros Studio Tour. This role will be vast and varied and requiring an organised and professional individual who can easily build rapport with all levels whilst providing support to the continued growth of the organisation.
The role responsibilities include:
Responsible for ensuring that the attraction is profitable by maximising all revenue and commercial opportunities.
To lead the Picsolve team and fully engage them to deliver an excellent customer experience.
Develop and maintain excellent working relationships with the key customers to continually improve the confidence in Picsolve.
To continually monitor and strive to maintain a high-quality product, leading the evolvement of it within the cluster and embedding new technology as it develops
Working with the client to ensure a strong relationship is maintained, providing guidance and advice whilst ensuring all needs are being appropriately met.
Act as an ambassador for Picsolve, build, develop and maintain a professional working relationship with partners in order to maintain a positive working environment.
To attend and actively participate in regular management meetings providing all required information and documentation on time in line with management requests.
To work with the business to set budgets and targets and strive to ensure these are appropriately managed and maintained.
To have overall profit and loss responsibility for your cluster including stock management, labour costs and loss prevention. Submitting the relevant financial reports.
The ideal candidate will:
Have previous experience in a supervisory or management position which involved client relationship management.
Commercial and financial awareness including budgetary control.
Experience in managing and leading a team.
Proven ability to prioritise and plan workload to achieve targets and deadlines.
Have excellent communication skills with an ability to deal with situations effectively.
Be a strong team player with a collaborative and engaging style.
Have experience in successfully growing retail sales.
Be able to work independently, drawing on their own resources and initiative.
Be adaptable to fast changing environments with continuous energy, drive and positivity.
Have a good understanding of retail operating principles, including product and brand.